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Return & Exchanges

At Makenna, we believe that shopping should be fun and stress-free, and we want you to feel confident and excited about every purchase you make with us.

 

Great care has been taken with the quality and ensuring the photos on our website are as accurate to the real-life outfits as possible. 

 

However, if for any reason your purchase is not right for you, we are happy to exchange it for online Store Credits, as long as your purchase is returned to us within 14 days of receiving your order. Please note that we do not offer cash refunds. All postal fees, custom duties and taxes for returns will be borne by the customer. 

Any returned items must meet the following requirements: 

  • Original tags still attached

  • Unused, unworn, unwashed, unaltered and undamaged (this includes any make-up marks, perfume and deodorant etc.) 

How do I return my purchase? 

Please drop us an email at hello@makennastudio.com and indicate "Return Purchase" in the subject title. In the email, please provide your order number, let us know you will be returning your purchase. We will provide you with a return shipping address. 

Returns must be sent using registered mail. Unfortunately, we are unable to take responsibility for packages lost in the mail, so please keep a record of the tracking number and also let us know the tracking number so we can keep track of the return too. 

Once we receive and verify your return, a store credit will be issued to you via email. Your Store Credits are valid for 1 year from date of issue.  

What if I need to change the size of my purchase?

 

No worries. If you wish to change for another size, please return your item back for a refund (see instructions above), and order the size you are after through our website. 

What if I received the wrong item or my item is faulty?

Argh! That would be our nightmare! We are so sorry that you have received an incorrect/faulty item. Please email us ASAP and we will get back to you with what to do. So sorry again if this happens. 

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