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  • Are the colours the same as shown on the website?
    We do our best to ensure our garment photography is as accurate to real-life as possible. There is no strange editing so the colour is wonk. However, there are possibility of colours appearing differently on different monitors and devices. Hence we are unable to guarantee a 100% match in colour.
  • Is the print placement the same on each garment?
    They aren't! And it is deliberate. Sustainability is at the forefront of our mind here at Makenna. When cutting fabric, we cut all of our styles as closely together as we can to avoid any fabric wastage. This means, it's very unlikely that any 2 dresses will have the exact print placement. So every piece is unique!
  • How do I care for my Makenna?
    Please refer to the care label before washing your new Makenna (located on the inside of the dress). Generally though, we recommend to do a cold hand wash or a hand wash setting on your washing machine. We use mild washing liquid and avoid those with bleach and colour brighteners. If you use washing powder, please make sure the powder is completely dissolved in the water before putting your Makenna in. Wash the garment on it’s own for the first couple of washes and then only with similar colours, just in case it runs (it really should not though). Do not wring or rub or scrub your Makenna (or any other garments besides your smelly socks). Rinse in cool water and then pop it on a hanger in the shade or lay it flat to avoid stretching to dry. We suggest using a steam iron to straighten your piece. If you use a conventional iron, do iron on the reverse side, on a low heat.
  • When will my item be shipped?
    All of our orders are shipped from sunny Singapore. ​ Please allow 3 - 5 business days for your order to be shipped once you receive your confirmation email. Orders placed on Saturday and Sunday will be mailed on Monday. Please refer to our shipping page for more details.
  • Do you ship worldwide?
    Yes we do! We ship with the trusty Singapore Post using SpeedPost Priority which offers tracking.
  • How do I read your sizing?
    Please refer to our sizing guide page for help. Additionally, please refer to individual product pages for specific sizing information. All of the measurements provided are in CM and are of the item laying flat. We recommend measuring an item of clothing you already own (that fits well) of a similar style and comparing it to the measurements given in our product descriptions.
  • Can I try your clothing physically?
    We know how online shopping is like! You just wish you could pop it on and have a look. Unfortunately, we are a 100% online store. Nonetheless, we provide specific measurements for each garment and our photos are taken to reflect the actual product as close as possible. If all fails (oh no!), we do accept exchanges. Please refer to our returns and exchange page for more details.
  • What kind of payment methods do you accept?
    We accept debit/credit card payments . For our Singapore friends, we also accept Paynow and Paylah.
  • What is a Presale item?
    "Presale" means that the product is already in production, and we know the unit numbers against each garment size, but the product is not ready to ship yet (we only make them in small quantities!) This is a little different from a traditional preorder, where the total units of product made are determined by the number of customers who preorder the product.
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